Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at info@boardthing.eu.
PRODUCTS
Our rings are made of recycled skateboards canadian maple wood, carbon and different metals (sterling silver 925, gold 8k, gold 14k, titanium).
It’s the best way to check your ring size in jewelry shop. After that your size is correct for sure. We just need UK, US, mm or any other size.
Here you can check the size chart: www.ringsizes.co
Every ring has 5 years warranty for damages not caused by the user. The warranty doesn’t include bruises, scrapes and other mechanical breaks. If you have any problems with your ring please contact us.
SHIPPING
Sure we do! There is no place in the world where our rings cannot reach :).
We need 5 to a maximum of 25 business days to complete your order, but it usually takes 10-15 days. If you need your order to be processed quickly, please write to us and we will let you know how soon we can prepare your order.
Standard (free) shipping takes 5-15 business days depending on the destination. For Europe, it is usually 5-10 days, while for destinations outside Europe, it is usually 10-15 days.
Additionally, express shipping by courier (paid separately) usually takes 3-5 business days within Europe and 3-7 business days for destinations outside Europe.
PAYMENT
You can pay by bank transfer, credit card, or PayPal. If you experience any payment issues, please contact us.
Customers within the European Union will not incur any additional charges. However, customers outside the European Union should be aware that additional customs duties and import taxes may be applied. These fees are determined by the customs regulations of your country and are beyond our control. We recommend checking with your local customs office for more information.
RETURN AND EXCHANGE
In most of our ring models, it is not possible to resize the finished product.
We agree to exchange the ring only in exceptional situations, so it is crucial that you provide us with the original size, measured with a professional jeweler's tool.
If there is a need to change the size, please message us, and we will do everything we can to assist.
Due to each of our rings being made and personalized specifically for you, unfortunately, we do not accept returns of ordered products. Returns are possible in exceptional circumstances and when the error lies on our part in the order.